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Plans for an Indian tech support center have been scrapped. A cautionary tale
With compnaies pulling out of India and other countries offering same services for less, is India on the way out?
“As the Apple story points out, India’s first-mover advantage is gone — at least in established city centers like Bangalore”
Powergen, part of E.ON, announced Thursday that it will withdraw all inbound call handling from India. All calls to the company will now be answered by Powergen’s own advisers in the UK.
After years in which British companies have outsourced jobs to India, the tide turned yesterday when it was announced that the subcontinent’s biggest outsourcing company plans to develop two centres in Northern Ireland.
“The Russian team will work longer hours without complaining. There is a shorter workday in Denmark.”
Junk the fake accent, young workers in India’s booming outsourcing industry are being told, and instead speak up, speak clearly and get to the point.