India’s domination in the outsourcing market may be challenged as emerging destinations gain prominence with firms seeking access to skills, predominantly non-English languages, that are lacking in existing locations.

The outsourcing boom has passed and maturity is setting in, according to a new study from consulting firm DiamondCluster International in Chicago.

Canadian call-centre jobs, especially those in the Atlantic provinces, could be in jeopardy of being shifted overseas if burgeoning Asian and Middle Eastern outsourcing firms continue to ride a wave of global consolidation, industry experts say.

Insider fraud at HSBC’s Indian site underscores the need for security that extends to offshore locations

The majority of UK IT managers are worried about an apparent lack of skilled IT workers in the UK, according to a survey released today.

Junk the fake accent, young workers in India’sbooming outsourcing industry are being told, and instead speak up, speak clearly and get to the point.

Plans for an Indian tech support center have been scrapped. A cautionary tale