Insider fraud at HSBC’s Indian site underscores the need for security that extends to offshore locations

The majority of UK IT managers are worried about an apparent lack of skilled IT workers in the UK, according to a survey released today.

Junk the fake accent, young workers in India’sbooming outsourcing industry are being told, and instead speak up, speak clearly and get to the point.

Powergen close their Indian Contact Centres - Has the Indian Contact Centre bubble burst?

Plans for an Indian tech support center have been scrapped. A cautionary tale

With compnaies pulling out of India and other countries offering same services for less, is India on the way out?

“As the Apple story points out, India’s first-mover advantage is gone — at least in established city centers like Bangalore”