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So many companies live or die by the quality of the technology customer service they offer through their call centers. Shipping that customer service offshore can certainly save a lot of money. But if your call center in India isn’t as competent as the one in Indiana, you could be losing clients, even if you’re saving money.
Archive for April, 2006
Comments
- elKore: The problem is - most companies underestimate the cost of outsourced IT development, thinking that $...
read more - AV: Every large culture has sub-cultures and it breaks down to the level of family culture. It is useles...
read more - Mr. Customer: This is complete crap! Ever try to talk to some Hodgi in India? They freakin' can't speak English an...
read more - Ian Ippolito: I've noticed this trend on a micro-basis on the Rent a Coder site...but it's been happening a while....
read more - Ian Ippolito: One prominent cultural clash I've seen is when a buyer in the U.S. asks a coder in India, "how is it...
read more
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Friday, April 7th, 2006, Permalink
Tuesday, April 4th, 2006, Permalink
Some mainframe and minicomputer programming vets have embarked on a very different career path—as outsourcing services providers.