Gone are the days when foreign companies outsourced to India just to save on costs. Nowadays, outsourcing is viewed as a strategic business decision that facilitates cost control, provides a knowledge domain to bring innovation and allow competitive advantage.

While recent developments in the field of outsourcing have given India the tag of the ‘back-office of the world’, analysts believe that the recent plunge by Indian software service players in the IT infrastructure management space could make India the nerve centre of the world’s networks, at least on the maintenance side.
While the market is still dominated by global giants like IBM, EDS and CSC, Indian IT companies too are fighting hard to stay in the game. Some of the key Indian vendors getting into infrastructure outsourcing space include Infosys, TCS, Wipro, HCL Comnet and Patni among others.

According to a Nasscom report, an estimated that 40-60 per cent of the overall Infrastructure Management Service pie may be efficiently delivered through a global delivery model. This translates to a market potential (for offshore infrastructure management) of approximately $ 55 billion.

Forrester Research, the global business intelligence major, which has estimated the infrastructure outsourcing opportunity at $ 111 billion, has indicated that it can bring almost $1 billion earnings for India, provided Indian outsourcers strengthen their cost, quality and security strengths.

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