“We’ve got it backwards. In our society we demean customer service and hand it over to the younger-generation workforce or to offshore outsourcing. In India, customer service is a serious career. Here, it’s only sales that really matters,” says Dane Anderson of Meta Group.
There is no such thing as a free lunch or cheap outsourcing […]

As an independent consultant, I have experienced several companies’ attempts at outsourcing work to “cheaper” offshore resources, and have watched as, over time, they turn away from those avenues to return to onshore consultants. The company with which I work currently has spent a considerable amount of time and expense bringing the offshore resources “up […]

META Group reports that offshore growth will continue to exceed outsourcing generally. The analysts predict that most IT organizations will put an offshore outsourcing strategy in place by 2005 or 2006, despite political backlash and efforts of domestic vendors to promote alternative approaches.
At its Outsourcing 2004 Conference & Technology Showcase this week, META Group released […]

GAUHATI, India (AP) — A string of bomb and gun attacks in northeastern India continued for a second day Sunday as blasts in a crowded market, a tea plantation and elsewhere killed three people and wounded another 18.
Police blamed the violence, which left at least 53 dead and more than 100 wounded, on separatist […]

#1 IT’S NOT NEW
BEFORE the army outsourced cooking to private-sector caterers, meals were prepared in-house by soldiers.
In those days, getting rice that was cooked just right was a daily challenge for the average NSman.
The rice was cooked in a huge pot, so those who showed up early for lunch got the under-cooked bits on […]