Call center numbers and agent positions in the United States will take a tumble, according to new research by independent market analysis firm Datamonitor. The report, The Vertical Guide to Contact Centers in North America to 2008, says that Canada will be the major benefactor of America’s loss. The United States currently houses 2.86 million […]

Emerging nations in South-east Asia and central Europe could eat up 45 per cent of India’s share of the booming outsourcing market as the sector failed to draft a long-term strategy to stay ahead, a top global IT consultancy says.
Offshore business process outsourcing (BPO) earned India an estimated US$2.3 billion in 2003, representing a more […]

Forrester Research predicts that Europe will lose a cumulative 1.2 million jobs to offshore locations by 2015. The analysts expect the U.K. to take the lion’s share of the impact. In addition, the analysts expect financial firms to move most aggressively offshore, and computing and clerical staff will suffer most. Free news analysis.
According to the […]

IT consulting could be your key to a million dollar salary job now. Infosys, which recently hired consultants from big-ticket consulting organisations after its high-profile foray into IT consulting, is paying its topshots in the business a whopping salary of $1m.
Onsite salaries at Infosys are higher than the industry. The average cost to the […]

India may soon lose the status of being the most preferred destination for business process outsourcing.
A Deloitte Research report indicates that India’s biggest challenge in the short-term, ironically, is its own success. While on one hand wage inflation is retarding India’s potential in terms of cost competitiveness, a rapid growth in off-shoring is creating a […]

MANY companies are moving offshore these days and there is a trend with some of these companies making these decisions with insufficient clarity. In the same token many companies are accepting outsourced from offshore sans guidelines. Do you work in a company and have some influence whether your company should outsource its work or accept […]

As the banking sector heads into the fall, chief information officers and their line-of-business counterparts are reexamining the processes and priorities for 2005. Improved profits, increased compliance requirements and the prospect of stepped up M&A activity are compelling reasons for banks to look across the enterprise for opportunities to reduce costs, streamline operations and open […]