Toyota may be based in Japan, but it wants to make sure Americans know that Toyota cars sold in the U.S. increasingly are also manufactured in the U.S., including many in Kentucky.
To get that word out, it’s spending more than $10 million on a national ad campaign that began this week. At the same time, […]

Silicon Valley, July 31: Microsoft is shifting high-level work such as the Next Version of Windows operating system to foreign contractors, including Indians, a Seattle-based labour union has claimed.
The Washington Alliance of Technology workers (Washtech) said it has obtained internal company documents that show that Microsoft now employs nearly 2,000 workers in India, double […]

Among the youngest chief operating officers of a global IT company, Francisco D?Souza (35) has played a key role in steering Cognizant Technology Solutions to more than a degree of success ? in less than 10 years.
The Nasdaq-listed company, which has a market capitalisation of $3 billion-plus, continues to set faster rates of growth […]

American businesses are struggling with retaining experienced customer service agents as demands and contacts increase along with higher expectations in the customer-driven economy. At the same time, the marching orders to the contact centers are to keep costs down, reduce call time, increase satisfaction rates and up-sell, that is, get customers to buy […]

Neither the right wing nor the left wing of the political spectrum has set a correct course for how to manage “offshoring,” according to a new report from a think tank linked to the Democratic Party.
The report released Tuesday from the Progressive Policy Institute blasts the Bush administration for failing to support workers and […]

The $5 million, 250-acre Millennium Technology Pointe in Ben Hill County may be empty now, but by the first of the year it will have it’s first occupant.
“We are very pleased with Aelera’s announcement that they will have a location here,” says Fitzgerald Mayor Gerald Thompson.
Aelera Corporation, a consulting and software development company […]

There are many areas in which African countries, eager to move into this space, can carve out a niche for themselves. The lucrative call center sector is one such area. Creating an environment that makes offshore outsourcing in Africa attractive can have many positive spin-offs for the continent as a whole, not just in terms […]