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Offshore outsourcing is less of a threat to call center jobs than what many people believe, a research firm said Friday.
Only 5 percent of an estimated 4.78 million call center agent positions worldwide will be located overseas, market analyst firm Datamonitor said. The percentage represents a total of 241,000 positions.
“The focus has shifted towards […]
Archive for January, 2004
Comments
- elKore: The problem is - most companies underestimate the cost of outsourced IT development, thinking that $...
read more - AV: Every large culture has sub-cultures and it breaks down to the level of family culture. It is useles...
read more - Mr. Customer: This is complete crap! Ever try to talk to some Hodgi in India? They freakin' can't speak English an...
read more - Ian Ippolito: I've noticed this trend on a micro-basis on the Rent a Coder site...but it's been happening a while....
read more - Ian Ippolito: One prominent cultural clash I've seen is when a buyer in the U.S. asks a coder in India, "how is it...
read more
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Saturday, January 31st, 2004, Permalink
Saturday, January 31st, 2004, Permalink
Senior Indian ministers said on Thursday they would confront their counterparts in Washington over recent US Senate legislation that bans certain types of federal work from being outsourced to developing countries, including India.
Prime Minister Atal Behari Vajpayee described the measure, which is unlikely to have a big impact on India’s US$15 billion outsourcing industry, as […]
Tuesday, January 27th, 2004, Permalink
CHICAGO/NEW YORK (Reuters) - Kraft Foods Inc. (NYSE:KFT - News) said on Tuesday it would cut about 6,000 jobs, close 20 plants and pump up marketing as it tries to restore growth in key categories such as cookies.
The largest North American food maker aims to make many of its mainstay foods more appealing to consumers […]
Monday, January 26th, 2004, Permalink
IBM ? tech’s outsourcer du jour ? could well be dabbling with offshoring itself, despite saying that the admission of honesty may not be the best policy when it comes to sending jobs abroad.
It looks like Big Blue could end up saving a hefty sum ? nearly $170m ? by using programmers in […]
Monday, January 26th, 2004, Permalink
As various US state governments crank up their machinery to mitigate the political impact of job loss due to BPO , the government sector continues to be a key driver of outsourcing spends in 2003.
According to research by independent market analysts, Datamonitor, the Year 2003 has seen $119 billion worth of major IT services contracts given out globally, an increase of 44 per cent over 2002. Out of these, global contracts with an offshore delivery element totaled $1.66 billion.
Sunday, January 25th, 2004, Permalink
Here is a link to an interesting article:
Some out-takes from the article…
“Now, who wins? First, the American public benefits from cheaper services. Second, the foreign worker benefits from a job which pays enormously well in his country — which in turn benefits America by helping to create a more stable world with less […]
Thursday, January 22nd, 2004, Permalink
By BEN DOBBIN
ROCHESTER, N.Y. - Eastman Kodak Co., which turned picture-taking into a hobby for the masses a century ago, is cutting 12,000 to 15,000 jobs, or close to a quarter of its work force, as it struggles to make the wrenching transition from film to digital photography.
The job cuts, announced Thursday, will be made […]