In response to a number of complaints about customer service calls, Dell Computer (Quote, Chart) is bringing some of its overseas business customer service back to the U.S., but stressed that it remains committed to its call centers in India.
Published reports said Dell would be moving some of its business customer service calls from its technical support center in Bangalore, India to facilities in the U.S. But Barry French, director of public affairs for Dell Computer, said reports that the company is moving all of its call centers out of India are “completely false.”

“We remain committed to India and we constantly make changes to optimize our operations in order to give customers the best possible experience,” French told internetnews.com.

The shift comes as lawmakers and IT workers alike grow increasingly concerned about the spread of IT jobs to overseas markets, along with many call center functions.

Even India’s Business Standard on Tuesday reported on Tuesday that India’s IT and communications minister Arun Shourie said the emerging backlash in the U.S. against outsourcing to India is a “cause of concern.”

Reports said customers calling Dell’s customer care centers with questions regarding its Optiplex desktops and Latitude notebook personal computers would now be handled by representatives located in Texas, Idaho and Tennessee.

French declined to comment on which call centers support which of its computer customers. He said Dell is only shifting some of its commercial customers to the U.S. technical support services. “We’re not making any reductions in the size of our India operations,” French said.

Dell’s decision to shift some of its business customers to U.S. call centers is part of the company’s ongoing assessment of improving its customer service, and not a sign it isn’t supportive of its extensive operations in India. Dell’s Bangalore and Hyderabad facilities employ close to 3,000 people.

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