LONDON: A senior executive of major British bank Lloyds TSB has infuriated unions further by stating that the transfer of processing and call centre work to India was an inescapable fact.
Moreover, he said all services provided by banks might eventually be moved abroad.
Although it is expected that only low-value, routine work will be […]

Database administrators must expand their skill sets and take on business management roles to protect their jobs as the popularity of offshore outsourcing increases, according to industry experts.
As new technology allows for more DBA jobs than ever to be filled at remote locations, more database administrators — especially junior ones — are vulnerable to […]

New Delhi, Nov 25
Long termed as the Mecca of technology outsourcing, India is seeking to expand its basket of back-office services by tapping opportunities in other industrial sectors like pharmaceuticals and finance.
Experts said Tuesday that India could become the preferred outsourcing destination for global pharmaceutical and financial services companies due to its low cost […]

In response to a number of complaints about customer service calls, Dell Computer (Quote, Chart) is bringing some of its overseas business customer service back to the U.S., but stressed that it remains committed to its call centers in India.
Published reports said Dell would be moving some of its business customer service calls from its […]

TORONTO — The trend of outsourcing to lower-cost foreign jurisdictions is reshaping the technology sector — whether Canadian firms want it or not.
Increased competition dictates that technology players find low-cost partners or contract out work, said Ramalinga Raju, chairman of Satyam Computer Services Ltd., a tech provider based in India’s booming tech capital of […]

Yankee Group program manager Andy Efstathiou said offshore hiring is impacting the industry now, as evidenced by the lack of redeployment of IT services. “Budgets are getting cut, and people are getting laid off,” he told TechNewsWorld.
Despite an expected spike in the amount of IT services outsourcing to offshore firms, the impact […]

New research indicates that some 540,000 high-tech jobs were lost in the United States during 2002. However, the American Electronics Association reported that the unemployment trend has slowed in 2003.
According to AEA’s annual Cyberstates study, the number of people employed by the U.S. high-tech industry fell from more than 6.5 million to less than […]